Refunds & Cancellation Policy

Refund and Cancellation Policy

Pay Click Online Services Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. It is also provides digital services such as Mobile Recharge, DTH Recharge, and BBPS Bill Payments. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via contact us link.

Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Since all services provided are instant digital transactions, cancellation is not possible once the transaction is initiated or processed.

Customers facing any transaction dispute or issue must contact our support team within 24 hours of the transaction.

Any request received after the specified time may not be eligible for review.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

All successful transactions are final and non-refundable.

If any transaction fails and the amount is debited from the customer’s account, the refund will be automatically processed to the original source account within 5–7 working days.

Refund requests (if applicable) will be processed only after proper verification from the respective service provider.

If the recharge or bill payment is successfully completed at the operator / biller end, no refund request will be entertained.

Customers must verify mobile number, DTH ID, bill details, and amount before making payment, as wrong transactions cannot be reversed.

In case refund is approved, the amount will be credited only to the original mode of payment.

Refund and Cancellation Policy

If you see charges on your credit/debit card for purchases made or services availed on the site, but you never created an account or signed up, please check with your family members or business colleagues authorized to make payments on your behalf, to confirm that they haven't initiated the payment. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to your bank to enable ATK Fintech Private Limited to begin an investigation.

Once an amount is debited from your credit/debit card or Bank account and you the same value is reflected in your ID, there is no cancellation or refund allowed for such transactions. However, if in a transaction performed by you on the ATK Fintech Platform, money has been debited from your card or bank account and a value is not reflected in your ID within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to our support e-mail address mentioned on the ‘Contact Us’ page. Please include in the e-mail the following details – value, transaction date and request number.

If it is found that money was debited to your credit/debit card or bank account without credit of the value, then you will be refunded the money within 9 working days from the date of receipt of your e-mail. All refunds will be credited to the original mode of payment.

All sales/ Bill Payments are final with no refund or exchange allowed.

Customer / Agent are responsible for the mobile number, DTH account number, utility consumer number, bank account number and details for Purchases / Bill Payments and all charges that result from those Purchases / Bill Payments. ATK Fintech is not responsible for any Purchases / Bill Payment for an incorrect mobile number, DTH account number, utility identification number, and bank account number.

However, if in a transaction performed by Customer on the Site, money has been charged to their card or bank account and a Purchase / Bill Payments are not successful within 72 hours of their completion of the transaction, then Customer may inform us by sending an email to our support email address mentioned on the Contact Us page.

Please include in the email the following details - the mobile number / DTH account number / Utility consumer number / bank account, operator name, Transaction value, Transaction date and Order Number. Instant shall investigate the incident and if it is found that money was debited to your credit/debit card or bank account without credit of the value, then you will be refunded the money within 9 working days from the date of receipt of your e-mail. All refunds will be credited to the original mode of payment.